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Product Support
The Microsemi SoC Products Group backs its products with various support services including a Customer
Technical Support Center and Non-Technical Customer Service. This appendix contains information about
contacting the SoC Products Group and using these support services.
Contacting the Customer Technical Support Center
Microsemi staffs its Customer Technical Support Center with highly skilled engineers who can help answer
your hardware, software, and design questions. The Customer Technical Support Center spends a great
deal of time creating application notes and answers to FAQs. So, before you contact us, please visit our
online resources. It is very likely we have already answered your questions.
Technical Support
Microsemi customers can receive technical support on Microsemi SoC products by calling Technical
Support Hotline anytime Monday through Friday. Customers also have the option to interactively submit and
track cases online at My Cases or submit questions through email anytime during the week.
Web: www.actel.com/mycases
Phone (North America): 1.800.262.1060
Phone (International): +1 650.318.4460
Email: soc_tech@microsemi.com
ITAR Technical Support
Microsemi customers can receive ITAR technical support on Microsemi SoC products by calling ITAR
Technical Support Hotline: Monday through Friday, from 9 AM to 6 PM Pacific Time. Customers also have
the option to interactively submit and track cases online at My Cases or submit questions through email
anytime during the week.
Web: www.actel.com/mycases
Phone (North America): 1.888.988.ITAR
Phone (International): +1 650.318.4900
Email: soc_tech_itar@microsemi.com
Non-Technical Customer Service
Contact Customer Service for non-technical product support, such as product pricing, product upgrades,
update information, order status, and authorization.
Microsemi’s customer service representatives are available Monday through Friday, from 8 AM to 5 PM
Pacific Time, to answer non-technical questions.
Phone: +1 650.318.2470
Silicon Explorer II User's Guide
65
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